Please check the description of the product to know its status as 'returnable' and the return window period. 

Items are returnable if you've received them in a condition that is -

Physically damaged

Has missing parts or accessories

Defective

Different from its description on the product detail page on injoy.co.in.

1. Go to Your Orders. (ensure you have signed in before)

2. Choose an item that you want to return or replace.

3. Select a reason from menu and continue.

How to return an item?

For seller-fulfilled orders, you need to contact the seller to initiate returns. To do so -

1. Go to Your Orders.

2. Choose an item that you want to return or replace.

3. Select Contact seller. You will be directed to the Seller Messaging Assistant.

4. Select the appropriate option and start the conversation.

5. Go to Your Orders to initiate a return.

Note: The above process is applicable only if the product is returnable and the return window is still active.

What are the return guidelines?

Following are the return guidelines:

1. Your address and the item that you wish to return must be eligible for return.

2. Once the return is received, you will, in accordance with our policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

How to replace the item?

Vendor fulfilled items can be replaced only on the availability of the vendor's consent. 

Check the description of the product for 'replacement' status and follow the same steps as the return process.